FAQs
Purchasing Questions
If your company is interested in establishing a partnership with XinRui, please contact our sales team or visit our official website for more information on the process of becoming a partner or supplier.
Yes, we welcome bulk purchasing. Please contact our sales team with your requirements and order volume, and we will provide a customized quote and discount options.
We offer both OEM (Original Equipment Manufacturer) and ODM (Original Design Manufacturer) services. You can customize the products based on your brand needs. Specific custom requests can be discussed with our R&D team.
Yes, we offer long-term supply agreements and contracts to ensure your company receives a stable supply of products. Please contact our sales team to discuss specific terms and conditions.
If your company needs product samples for evaluation, please request them from our sales team. We will provide the relevant samples based on your needs and assist you in the evaluation process.
ShippingQuestions
We offer various shipping methods including sea freight, air freight, and land transportation. The method will be selected based on the order volume, delivery deadlines, and destination. We will offer the most suitable shipping plan according to your needs.
For bulk orders, we will take extra packaging and labeling measures to ensure the safety of the products during transportation. Additionally, our logistics partners will closely monitor the shipments to ensure timely and safe delivery.
If there is a shipping delay, please contact us promptly. We will work with our logistics company to provide updated shipping information. If the delay causes any inconvenience to your business, we will strive to provide solutions.
Yes, we offer shipping insurance to ensure that in case of any loss or damage during transportation, your company can receive compensation. The specific insurance terms can be discussed when confirming the order.
Shipping fees will be calculated based on the order weight, volume, destination, and selected shipping method. We will provide a detailed shipping fee quote at the time of order confirmation to ensure transparent cost information.
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Want to know how to order?
Please provide us with your information through the form on the right. We promise to keep your information confidential and our staff will contact you within 24 hours.